Privacy Policy

1. Who We Are

Al Karwan Solution FZC ("we", "us", "our") is registered in the Ajman Free Zone, UAE (P.O. Box 397). We operate the website alkarwansolution.com. Our data contact email is alkarwantanks@gmail.com.

2. Information We Collect

We collect information you provide directly to us, including:

• Contact information: name, email address, phone number, company name.
• Enquiry details: the content of messages sent via our contact form.
• Newsletter subscriptions: email address only.
• Technical data: IP address, browser type, pages visited, referral URL (via cookies and server logs).

3. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and provide quotes.
• Send newsletters and marketing communications (only with your consent).
• Improve our website and services.
• Comply with legal obligations.

4. Legal Basis for Processing (GDPR)

Where applicable, we process your data on the following bases: (a) Legitimate interests — to respond to your enquiries; (b) Consent — for marketing emails; (c) Legal obligation — to comply with applicable law.

5. Cookies

We use cookies to enhance your browsing experience. Please see our Cookie Policy for full details. You can control cookies via our consent banner or your browser settings.

6. Data Sharing

We do not sell your personal data. We may share data with trusted third-party service providers (e.g. email hosting, web hosting) strictly to operate our services. These parties are contractually bound to protect your data.

7. Data Retention

We retain contact enquiry data for up to 3 years. Newsletter subscriber data is retained until you unsubscribe. You may request deletion at any time.

8. Your Rights

You have the right to: access, correct, or delete your personal data; withdraw consent; object to processing; and request data portability. To exercise these rights, email us at alkarwantanks@gmail.com. UAE residents may also contact the UAE Data Office.

9. Security

We implement appropriate technical and organisational measures to protect your data. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

10. International Transfers

Your data may be processed outside the UAE (e.g. by Google services). We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top will reflect any changes. Continued use of our website constitutes acceptance of the updated policy.

12. Contact Us

For any privacy-related questions: alkarwantanks@gmail.com | Tel: +971 55 633 0824 | P.O. Box 397, Ajman Free Zone, UAE.